If you wish to make a complaint or suggestion (other than a Service Dispute), you can send an email to firstname.lastname@example.org. We will ensure that all complaints are handled and addressed in a fair and timely manner. We will communicate with you regarding your complaint within a period of seven (7) days from the date of receipt (unless you notify us that the complaint has been resolved). We will respond to you with a decision regarding your complaint within fifteen (15) working days from the date we receive the complaint. Our complaints handling procedures are available free of charge and upon request.
What is Mamo's complaint policy?
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