Are there any fees to issue a refund?


There are no fees to issue a refund. However, please keep in mind that the transaction fee will not be refunded. For example:

  • Customer A previously paid you AED 100 with a UAE card. A 2.6% processing fee is applied.
  • Customer A now wants a full refund of AED 100. The refund is issued successfully.
  • The 2.6% processing fee that was also returned to the customer will be deducted from your following settlement amount.
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