How can I know why my customer's payment failed

Updated:

You can tell why a payment failed by either:

A) Clicking on the Failed status of a specific payment on your Payments category screen.


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Or

B) Clicking on the failed payment and clicking the Failed status. The reason for failure is also displayed underneath the Payment amount.


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You can also filter for failed payments to see the number of failed payment attempts you’ve had and their respective failure reasons (see how do I search for specific groups of payments...?).

If you need further assistance with a failed payment, please email us at business@mamopay.com with the payment ID, we'd be happy to help.

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