When you receive a dispute, you’ll be notified via email with the details of the payment being disputed.
- Tell us about your dispute - why do you believe the dispute against you is an error?
- Upload your evidence for the following criteria in addition to those listed in the guide image below:
- Customer communication
- Customer signature
- Service documentation
You need to submit accurate and relevant high-resolution documents to support your case. You can only submit one file per type of evidence. We recommend a tool like Smallpdf to merge the documents together.